Choosing a courier service for an online store
Today, many online stores, for reasons of economy and convenience, refuse to maintain their own staff of couriers and enter into contracts with commercial courier services here https://catapulto.ru/, which deliver the goods to store customers. However, choosing a courier service is not easy, because the quality of the services they provide largely determines the impression of customers about the work of the online store.
What to look for when choosing
When concluding an agreement with the courier service, it is assumed that this will be a long-term cooperation. Therefore, it is better from the outset to take seriously the choice to avoid customer dissatisfaction. There are several points to pay special attention to:
• Attention to customers
The way courier workers communicate with customers is easy to check - just pay attention to how you answer the call. It is very important that the employee responds with a friendly tone, is attentive to the requirements and wishes of the client and has a competent speech.
• Own representation in the regions
Any online store seeks to capture the largest possible audience of potential buyers, in addition, sales via the Internet provide an opportunity to make an order to residents of various cities of our country. Therefore, it is important that the courier service has its own representative offices in each region. It is reliable and, in addition, it saves time and money that is required for the delivery of goods through several third-party intermediary firms.
• Guaranteed safety of shipments
It is important that the parcel does not just reach the customer in time, but also that its contents - the order itself - be safe and sound. Especially it concerns the sale of items that may break or tear (for example, it concerns the goods of online stores of souvenirs or jokes). To do this, the courier service should have professional movers, modern technologies for the carriage of goods, and, preferably, cargo insurance.
• Availability of foot couriers
When it is necessary to deliver an order around the city, it is often more convenient to do this not by car, but by using public transport (subway) or getting to your destination on foot.Therefore, it is worth checking with the courier service representative whether there are couriers on foot in their state, in addition to couriers. If all items are met, such a courier service can be trusted. Typically, such companies also have an excellent reputation and numerous positive reviews from other customers.